Mozzart u saradnji sa Specijalnom bolnicom za bolesti zavisnosti vodi posebnu brigu o svojim igračima motivišući ih da uvek ulažu novac koji sebi mogu da priušte.
U svakom trenutku igrač ima mogućnost da na stranici „Promena podataka“ podnese zahtev za organičavanje iznosa uplate tiketa na dnevnom, nedeljnom i mesečnom nivou, odnosno ograničiti najviši iznos gubitka u tom periodu. U slučaju potrebe za samoisključenjem na određeni vremenski period, taj zahtev može podneti putem formulara na prethodno pomenutoj strani.
Sve svoje transakcije, u propisima predviđenom roku igrač može videti na stranici „Moj nalog“ kada klikne na link „Stanje na računu“.
MALOLETNICI
Osobama mlađim od 18 godina nije dozvoljena mogućnost klađenja na sajtu Mozzartbet.com, kao što je po Zakonu o igrama na sreću i precizirano.
U mere predostrožnosti koje primenjujemo ubraja se niz provera koje za cilj imaju onemogućavanje licima mlađim od 18 godina da se klade putem sajta Mozzartbet.rs.
Zadržavamo pravo da zatražimo verifikaciju dokumenata od bilo kog korisnika i možemo blokirati račun dok zadovoljavajući dokaz ne bude primljen.
Da bi se sprečila zloupotreba tuđih naloga, roditeljima savetujemo da dodanto instaliraju programe za filtriranje i ograničavanje sadržaja..
KLAÐENJE KAO PROBLEM
Nikada se nemojte kockati/kladiti iznad novčanog iznosa koji ste prethodno za to odredili.
Bez obzira na to da li dobijate ili gubite, obavezno prestanite da se kockate/kladite kada dođete do iznosa koji ste prethodno odredili za ulog u igri.
Nikada nemojte da se kockate/kladite ukoliko vas to finansijski iscrpljuje. Ako Vam porodica daje primedbe, verovatno ste u problemu.
Nikada se nemojte kockati/kladiti ako se zbog svog kockanja/klađenja morate zadužiti, odnosno nikada sa pozajmljenim novcem.
Nikada se nemojte kockati/kladiti sa novcem koji ste nameravali da potrošite na nešto drugo (npr. poklon za dete, stanarinu, popravke itd.).
Ako primetite da se kockate da bi smanjili stres, znajte da ste u problemima.
Kockanje/klađenje nikada nemojte koristiti kako biste prevladali neugodna osećanja.
Nikada se nemojte kockati/kladiti ako zbog toga morate zapostaviti ili se odreći društvenih i/ili poslovnih aktivnosti.
Ako počnete učestalo da se kockate, napravite pauzu.
Ako imate osećaj da više nemate kontrolu nad svojim igranjem igara na sreću, obratite se odgovarajućem savetovalištu.
Zadržite kontrolu nad svojim ponašanjem i nemojte dopustiti da Vaše ponašanje kontroliše Vas!
Ukoliko poznajete osobu za koju smatrate da ima problem sa klađenjem i mislite da je potrebno da joj se onemogući pristup sajtu Mozzartbet.com, molimo Vas da nas o tome obavestite slanjem mail-a na adresu: [email protected]. U mailu je poželjno da navedete detalje o osobi koja je naš igrač, kako bismo mogli bliže da odredimo njen identitet, kao i razloge zbog kojih sumnjate na postojanje problema sa klađenjem. Nakon prijema prijave, naša stručna lica će detaljno pristupiti analizi njenog sadržaja, a u slučaju prepoznavanja problema, nalog igrača biće zaključan.
OGRANIČAVANJE IZNOSA UPLATE I GUBITKA
Pismenim putem, odnosno slanjem mail-a na adresu: [email protected]
možete odrediti najviši iznos koji možete uplatiti, odnosno odrediti najviši iznos gubitka koji možete pretrpeti u određenom vremenskom periodu. U poruci je neophodno da nam dostavite Vaše identifikujuće podatke, kao i da naznačite da li želite da ograničite iznos gubitka ili uplate tiketa, kao i period (npr. dnevni, nedeljni ili mesečni) na koji se Vaš zahtev odnosi.
ZABRANA PRISTUPA SISTEMU
U cilju pružanja sigurnog i odgovornog klađenja, želimo da vas obavestimo da imate mogućnost samoisključenja na određeni vremenski period. Ova opcija vam omogućava da ograničite svoj pristup nalogu i na taj način zadržite punu kontrolu nad igranjem u slučaju da primetite da provodite više vremena za aktivnosti na nalogu u odnosu vreme koje ste planirali ili želeli da odvojite.
Kako da se samoisključim?
Kako biste isključili pristup svom nalogu, dovoljno je da se pisanim putem obratite našoj korisničkoj podršci na mail adresu: [email protected]. Važno je da nam se obratite sa maila na koji ste registrovali svoj nalog, kao i da navedete vremenski period u kome biste želeli da se samoisključite. Pre nego što zatražite samoisključenje, preporučujemo da isplatite raspoloživi iznos na svom nalogu.
U trenutku kada postupimo po vašem zahtevu, dobićete mail obaveštenja nakon čega neće biti moguć dalji pristup vašem nalogu u periodu koji ste naveli.
Da li mogu da pristupim nalogu tokom samoisključenja?
Tokom perioda samoisključenja, nećete moći da se prijavite na svoj nalog, niti da učestvujete u igrama. Takođe, nećete primati nikakve marketinške materijale od nas.
Nakon isteka perioda koji ste izabrali za samoisključenje, vaš nalog će automatski biti otvoren.
Ukoliko imate bilo kakva pitanja ili vam je potrebna dodatna pomoć, slobodno nas kontaktirajte.
Hvala vam što igrate odgovorno!
FILTRIRANJE SADRŽAJA
Dostupan je veliki broj aplikacija trećih strana koje roditelji/staratelji mogu koristiti za nadgledanje ili ograničavanje pristupa internetu sa svog računara.
To uključuje:
• Net Nanny softver za filtriranje štiti decu od neprikladnog web sadržaja: www.netnanny.com
• CYBERsitter softver za filtriranje omogućavaju blokiranje određenih sajtova: www.cybersitter.com
Takođe, postoji veliki broj kompanija koje obezbeđuju softver koji, kada se jednom instalira, omogućava blokiranje pristupa web sajtovima za klađenje, npr:
• BetBlocker: https://betblocker.org/ (besplatan softver)
• Gamblock: www.gamblock.com
• Betfilter: www.betfilter.com
DA LI IMATE PROBLEM SA KOCKANJEM/KLAĐENJEM?
Molimo Vas da popunite samostalno upitnik i iskreno odgovorite na narednih 11 pitanja:
1. Morate li ponekad da se obavezno kockate/kladite, i ako to prvobitno uopšte niste nameravali/želeli?
2. Jeste li već jednom pokušali da prestanete sa kockanjem/klađenjem i niste uspeli?
3. Jeste li češće zbog kockanja/klađenja propustili sastanke/dogovore?
4. Kockate li/kladite li se prvenstveno kada vam je dosadno / kada ste pod stresom / kada ste tužni?
5. Imate li novčanih problema zbog svojih izdataka za kockanje/klađenje?
6. Imate li problema u porodici zbog svojih izdataka za kockanje/klađenje?
7. Kada mislite na kockanje/klađenje, osećate li telesne simptome, kao što su npr. ubrzani rad srca, vlažni dlanovi, „žmarci“?
8. Patite li zbog svog igranja na sreću?
9. Mislite li da ste provalili sistem igranja odnosno da možete da predvidite rezultate klađenja?
10. Bavite li se u mislima često kombinacijama brojeva, dobicima, vraćanjem izgubljenog novca odnosno mogućnostima klađenja, rezultatima klađenja i sportskim rezultatima?
11. Pokušavate li da sakrijete svoju strast prema kockanju/klađenju?
Ako ste na jedno ili više pitanja odgovorili sa „Da“ trebalo bi da razmislite o svom kockanju, odnosno klađenju. Obratite se Specijalnoj bolnici za bolesti zavisnosti. Anonimnost je zagarantovana.
Adresa: Teodora Drajzera 44, 11 000 Beograd, Srbija
Telefon: +381 11 3671 429
Faks: +381 11 3671 431
E-mail: [email protected]
RESPONSIBLE GAMBLING
Mozzart in cooperation with the Special Hospital for Addiction takes special care of its players always motivating them to invest the money they can afford.
At any time, the player has the opportunity to apply on the page “Data Change” for the limitation of the amount of paid ticket on a daily, weekly or monthly basis, or to limit the maximum amount of loss in the period. In the case of the need for self-exclusion in a certain period of time, the request may be submitted using the form on the above-mentioned page.
All the transactions in the time stipulated by regulations the player can see on the page “My Account” when clicks on the link “Account Balance”.
MINORS
Persons under the age of 18 years are not allowed to bet on the site Mozzartbet.com, as per the Law on Games of Chance specified.
The precautions we use is one of a series of checks aimed at preventing persons under 18 years old to bet on the website Mozzartbet.rs.
We reserve the right to ask for verification documents from any user and we can block the account until satisfactory evidence is received.
In order to prevent misuse of other people’s accounts, parents are advised to install additional programs for filtering and limiting the content.
BETTING AS A PROBLEM
You should never gamble / bet over the amount of money that you previously specified.
Regardless of whether you win or lose, be sure to stop gambling / betting when you reach the amount you previously specified for the stake in the game.
Never gamble / bet if you are financially exhausted. If your family gives remarks, you’re probably in trouble.
You should never gamble / bet if because of your gambling / betting you need to borrow, i.e. never with borrowed money.
You should never gamble / bet with money you intend to spend on something else (e.g. а gift for a child, rent, repairs, etc.).
If you notice that you gamble to reduce stress, you should know that you are in trouble.
Never use gambling / betting to overcome unpleasant feelings.
You should never gamble / bet if you have to neglect or abandon social and / or business activities because of that.
If you start repeatedly to gamble, take a break.
If you feel that you no longer have control over playing games of chance, please contact the relevant counseling.
Maintain control over your behavior and do not let your behavior control you!
If you know a person who you think has a problem with betting and you think it is necessary prevent access to the site Mozzartbet.com, please let us know by sending an email to the address: [email protected]. It is desirable that you provide details about the person who is our player, so that we can more closely determine his identity, as well as the reasons for which you suspect the existence of a problem with betting. After receiving the application, our experts will analyze its content in detail, and in case of identifying a problem, the player’s account will be locked.
LIMITING THE AMOUNT OF PAYMENT AND LOSS
By sending an email to the address: [email protected] you can determine the maximum amount that can be paid, or determine the maximum amount of loss that you can endure in a period of time. In the message it is necessary to provide us with your identification information, and indicate whether you want to limit the amount of loss or payment of tickets, as well as the period (e.g. daily, weekly or monthly) to which your request relates. In the message it is necessary to provide us with your identification information, and indicate whether you want to limit the amount of loss or payment of tickets, as well as the period (e.g. daily, weekly or monthly) to which your request relates.
RESTRICT ACCESS TO SYSTEM
In order to provide safe and responsible betting, we would like to inform you that you have the option of self-exclusion for a certain period of time. This option allows you to limit your account access and thus keep full control over your gameplay in case you notice that you are spending more time on account activities than you planned or wanted to spend.
How do I self-exclude?
In order to disable access to your account, it is enough to write to our customer support at the email address: [email protected]. It is important that you contact us from the email address you registered your account with, as well as specify the period of time in which you would like to self-exclude. Before you request self-exclusion, we recommend that you pay off the available balance in your account.
When we act on your request, you will receive an email notification after which further access to your account will not be possible for the period you specified.
Can I access my account during self-exclusion?
During the self-exclusion period, you will not be able to log into your account or participate in the games. Also, you will not receive any marketing materials from us.
After the period you selected for self-exclusion, your account will be automatically opened.
If you have any questions or need additional help, please feel free to contact us.
Thank you for playing responsibly!
ACCOUNT CONTROL
There are a number of third party applications available that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet.
These include:
Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
CYBERsitter filtering software gives parents the opportunity to add certain sites to block: www.cybersitter.com
There are also a number of companies who provide software* which once installed allows you to block your devices from accessing internet gambling sites, these include:
BetBlocker: https://betblocker.org/ (free software)
Gamblock: www.gamblock.com
Betfilter: www.betfilter.com
DO YOU HAVE A PROBLEM WITH GAMBLING / BETTING?
Please fill out the questionnaire independently and honestly answer the following 11 questions:
1. Do you sometimes need to gamble / bet, although you did not originally intend / want to?
2. Have you ever tried to stop gambling / betting and you have failed?
3. Have you because of gambling / betting frequently missed appointments / agreements?
4. Do you gamble / bet primarily when you are bored / stressed / when you’re sad?
5. Do you have financial problems because of your expenditure on gambling / betting?
6. Do you have family problems because of their expenditure on gambling / betting?
7. When you think of gambling / betting, do you feel physical symptoms, such as rapid heart rate, moist palms, or “tingling”?
8. Do you suffer because of your gaming of chance?
9. Do you think you broke the gaming system i.e. that you can predict the results of bets?
10. Do you often think of combinations of numbers, gains, returning the lost money and betting opportunities, the results of betting and sports results?
11. Are you trying to hide your passion for gambling / betting?
If you answered to on one or more questions “Yes” you should think about your gambling or betting. Contact the Special Hospital for Addictions. Anonymity is guaranteed.
Address: Teodora Drajzera 44, 11 000 Belgrade, Serbia
Phone: +381 11 3671 429
Fax: +381 11 3671 431
E-mail: [email protected]